This guide is based on independent research into published specifications and general guidance. South Report has not physically tested the products discussed.
A modern video intercom lets residents see visitors and open the door from a phone. For building owners and managers, the right system depends on the building’s wiring, the number of units and who will manage access.
What to compare
- Connection: cloud systems often use cellular or internet connections, which can reduce rewiring in older buildings.
- Resident access: check whether it uses an app, a phone call, a PIN, a key fob or several of these.
- Video: a wide view and good low-light performance make it easier to identify visitors.
- Delivery access: temporary codes can help with couriers and guests.
- Weather and vandal resistance: an outdoor unit needs a suitable rating.
- Accessibility: choose controls and screens that everyone can use, and check local requirements.
Check the total cost
Ask for hardware, installation and per-unit or monthly software fees. A lower upfront price can be outweighed by subscriptions over several years.
Privacy and security
- Find out where video and access logs are stored, and for how long.
- Tell residents what data is collected.
- Make sure access can be removed quickly when residents move out.
- Check local laws, particularly for any biometric features such as facial recognition.
Plan for outages
Ask what happens during a power or internet failure, and confirm that the door still meets fire and safety rules. Use a licensed installer for electric locks and door hardware.
